Privacy policy
Thank you for choosing Collectors Crossroads. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the laws of the state of Texas and the United States, as well as international regulations where applicable. By using our website, purchasing our products, or engaging with our services, you agree to the terms of this Privacy Policy.
- Information We Collect:
1.1 Personal Information: We may collect personal details, such as your name, contact information, shipping address, and payment details when you make a purchase. In addition to the aforementioned details, when you make a purchase on our website, we may also collect information related to your transaction, including the products or services you have bought, the date and time of your purchase, and details about the payment method used.
Furthermore, for enhanced customer service and fraud prevention, we may collect, and store information related to your interactions with our support team, including customer service inquiries, feedback, and resolutions.
Please note that we do not store sensitive financial information like credit card numbers on our servers. We utilize secure payment gateways and follow industry best practices to ensure the confidentiality and security of your payment details. It is important to highlight that the collection of this personal information is essential for the fulfillment of your orders and the provision of our services.
Rest assured, we are committed to handling your personal information responsibly and in accordance with relevant data protection laws. If you have any concerns about the information we collect or how it is used, please refer to our contact information provided in this Privacy Policy to get in touch with us.
1.2 Usage Data: We gather information about your interactions with our website, including pages visited, products viewed, and time spent on each page. In addition to the information mentioned, we may also collect data related to your device, such as the type of device you are using, your operating system, browser type, and IP address. This information helps us optimize our website for various devices and improve your overall user experience.
We may utilize analytics tools to analyze aggregate patterns of website usage, enabling us to understand trends, preferences, and demographics of our user base. This data may be anonymized or aggregated to protect your privacy while providing valuable insights into how our website is used. Moreover, to enhance your experience, we may use technologies such as pixels or beacons to track your interactions with specific pages, emails, or promotional content. This helps us measure the effectiveness of our marketing efforts and tailor our content to better suit your interests.
It's important to note that this data is used solely for internal purposes, including website improvement, content optimization, and marketing strategy enhancement. We do not sell or share individual user-level data with third parties for advertising purposes without your explicit consent. If you have any questions or concerns about the collection and use of your Usage Data, please feel free to reach out to us using the contact information provided in this Privacy Policy. Your privacy is important to us, and we are committed to being transparent about our data practices.
1.3 Cookies and Tracking Technologies: We utilize cookies and similar technologies to enhance your browsing experience, understand user behavior, and provide personalized content.
In addition to enhancing your browsing experience, understanding user behavior, and providing personalized content, our use of cookies and similar technologies serves various purposes:
Authentication and Security: Cookies play a crucial role in verifying your identity and ensuring the security of your account. They help us prevent unauthorized access and protect your personal information.
Preferences and Settings: We use cookies to remember your preferences and settings, such as language preferences and display settings. This enables us to customize your experience based on your individual preferences.
Analytics and Performance: Cookies assist us in gathering data for analytics purposes. We analyze trends, track the performance of our website, and identify areas for improvement. This information is crucial for enhancing the overall functionality and efficiency of our services.
Advertising: We may use cookies for targeted advertising purposes. This includes displaying advertisements that are more relevant to your interests and measuring the effectiveness of our advertising campaigns. Your consent is obtained before engaging in any targeted advertising activities.
Third-Party Cookies: Some of our third-party partners may also use cookies on our site for various purposes, such as analytics, advertising, and social media integration. These third-party cookies are subject to the privacy policies of the respective third parties.
It's important to note that you have the option to manage your cookie preferences through your browser settings. You can choose to accept or reject certain types of cookies or disable them altogether. However, please be aware that disabling cookies may impact certain features and functionalities of our website.
- How We Use Your Information:
2.1 Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
We value your trust and take the utmost care in processing your personal information to ensure seamless order fulfillment. Your provided details are crucial for processing and completing your orders efficiently. This involves verifying payment information, coordinating with our shipping partners, and ensuring accurate delivery to your specified address.
Communication is key to a positive shopping experience, and we use your personal information to keep you informed about the status of your purchases. This includes order confirmation, shipping updates, and any relevant details related to your transaction. Our aim is to keep you well-informed throughout the entire process, so you can anticipate and track your orders with ease. Moreover, our commitment extends to providing excellent customer support. Your personal information allows us to assist you promptly and effectively with any inquiries, concerns, or issues you may encounter. Whether it's troubleshooting, order modifications, or general assistance, we leverage your data to provide personalized and efficient customer support services.
Rest assured, we prioritize the security and confidentiality of your information throughout the order processing journey, adhering to industry best practices and data protection standards. Your satisfaction is our priority, and we are dedicated to making your shopping experience with us as smooth and enjoyable as possible.
2.2 Personalization: We may use your information to tailor our services and offerings to better meet your preferences. This includes analyzing your usage patterns, interactions, and feedback to enhance your overall experience. By understanding your preferences, we strive to provide you with more relevant content, recommendations, and features. This personalization process enables us to anticipate your needs, making your interactions with our platform more intuitive and enjoyable. Rest assured, we prioritize the security and privacy of your information throughout this personalization journey, aiming to deliver a customized and seamless experience that aligns with your individual preferences.
2.3 Marketing: With your consent, we may send you promotional materials, newsletters, and updates about our products and services. Our goal is to keep you informed about new offerings, special promotions, and relevant updates that may enhance your experience with our platform. Through targeted marketing communications, we aim to provide you with valuable information tailored to your interests and preferences. You have the option to customize your communication preferences, ensuring that you receive only the content that matters most to you. Additionally, we may use your interaction history and feedback to refine our marketing strategies, making our communications more personalized and engaging. Your privacy and control over your communication preferences remain our top priorities, and you can opt out of marketing communications at any time.
- Information Sharing:
3.1 Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in conducting our business operations. These providers play a crucial role in supporting various aspects of our services, such as hosting, data analysis, customer support, payment processing, and other essential functions. We carefully select these service providers based on their reputation, expertise, and commitment to data security and privacy.
These third-party service providers are bound by contractual agreements that require them to handle your information with the utmost confidentiality and in compliance with applicable data protection laws. They are restricted from using your information for any purpose other than the specific services they are providing to us.
By leveraging the expertise of these trusted partners, we can enhance the quality of our services and ensure a seamless experience for you. Rest assured that we continually monitor and assess the security measures implemented by our third-party service providers to safeguard your information and maintain the highest standards of privacy protection.
It is important to note that while we share your information with these service providers, we do not sell or lease your personal data to third parties for their own marketing purposes. Your privacy and the security of your information remain our top priorities throughout our collaborations with third-party service providers.
3.2 Legal Compliance: We take your privacy seriously and strive to protect your information. However, there may be situations where we are obligated to disclose your information in accordance with applicable laws or in response to a valid legal request. This may include, but is not limited to, complying with court orders, subpoenas, or other legal processes. We will make reasonable efforts to notify you if such a situation arises, unless prohibited by law or a court order. Please be aware that in certain circumstances, we may not be able to inform you beforehand or seek your consent. Our commitment is to adhere to the legal requirements while safeguarding your privacy to the extent permitted by law.
- International Data Transfers:
If you are accessing our services from outside the United States, please be aware that your information may be transferred to and stored on servers located in the United States or other countries with different data protection laws. In such cases, we take measures to ensure that your personal data is treated securely and in accordance with applicable privacy laws.
These measures may include implementing standard contractual clauses, obtaining your explicit consent, or relying on other legal mechanisms to safeguard your information during the transfer process. Additionally, our commitment to protecting your privacy remains consistent regardless of the location of the servers, and we adhere to industry best practices to maintain the confidentiality and integrity of your data. It's important to note that the data protection laws in the United States or other countries may differ from those in your home country, and by using our services, you consent to the transfer, storage, and processing of your information in these locations. If you have any concerns or questions about the handling of your data in international transfers, please contact us, and we will be happy to provide further information and address any inquiries you may have.
- Your Privacy Options:
5.1 Marketing Communications: You have the right to opt-out of marketing communications, and you can manage your cookie preferences through your browser settings. We respect your privacy and understand the importance of giving you control over the messages you receive. If you no longer wish to receive promotional emails, newsletters, or other marketing communications from us, you can easily unsubscribe by clicking the 'unsubscribe' link provided in the communication.
In addition to managing your email preferences, you can also control your online experience by managing your cookie preferences through your browser settings. Cookies are small text files that are stored on your device when you visit a website. They help us enhance your browsing experience, personalize content, and analyze website traffic. However, we understand that you may want to control which cookies are stored on your device.
Most web browsers allow you to manage your cookie preferences. You can typically find these settings in the 'Options' or 'Preferences' menu of your browser. The exact steps may vary depending on the browser you are using, but common browsers such as Chrome, Firefox, Safari, and Edge provide options to view and control cookies. You can choose to accept, reject, or delete cookies based on your preferences.
Please note that opting out of marketing communications or managing your cookie preferences may impact certain aspects of your interaction with our website or services. However, we are committed to providing you with transparency and choices regarding your privacy. If you have any questions or concerns about our marketing communications or cookie practices, feel free to contact us. Your privacy and satisfaction are important to us.
- Security Measures:
We implement industry-standard security measures to protect your personal information from unauthorized access and misuse. Our commitment to safeguarding your data includes employing robust encryption protocols to secure data transmission, utilizing advanced firewalls to fortify our network defenses, and implementing multi-factor authentication to add an extra layer of identity verification.
In addition, our dedicated security team conducts regular audits and assessments to identify and address potential vulnerabilities. We stay vigilant against emerging threats by staying abreast of the latest security developments and continuously updating our systems and protocols accordingly. Furthermore, we adhere to stringent data access controls, ensuring that only authorized personnel with a legitimate need have access to sensitive information. Regular training programs are conducted to educate our staff about the latest security practices, fostering a security conscious culture within our organization.
In the event of any security incident, we have a comprehensive incident response plan in place. This allows us to promptly detect, respond to, and mitigate any potential breaches, minimizing the impact on your personal information.
Your privacy and data security are of utmost importance to us, and we are dedicated to maintaining the highest standards in safeguarding your information throughout its lifecycle. We continuously strive to enhance our security measures to adapt to the evolving landscape of cyber threats, providing you with a secure and trustworthy environment for your interactions with our services.
- Updates to this Privacy Policy:
We are committed to ensuring the protection of your personal information and maintaining transparency in our data practices. As part of our ongoing efforts to enhance your privacy and security, we may update this Privacy Policy periodically. These updates could be prompted by changes in the legal landscape, advancements in technology, or modifications to our services.
Please take a moment to review this page regularly for the latest information regarding our privacy practices. We will notify you of any significant changes through appropriate means, such as email or by prominently displaying a notice on our website. Your continued use of our services after such updates indicates your acceptance of the revised Privacy Policy.
We understand the importance of keeping you informed about how your data is collected, used, & protected. If you have any questions or concerns about our Privacy Policy, please contact us at Support@CollectorsCrossroads.com. We appreciate your trust in us and strive to maintain the highest standards in safeguarding your privacy.
7.1 Updating Information: You can update or correct your personal information by contacting us at Support@CollectorsCrossroads.com
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at Support@collectorscrossroads.com or by mail using the details provided below:
Collectors Crossroads, 11066 Pecan Park Blvd, #9L, Cedar Park TX 78613-1515, United States
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify, sales channels, payment gateways, shipping and fulfillment services.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site
- Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify and sales channels, payment gateways, shipping and fulfillment services.
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, Apple Pay, G-Pay, PayPal, et. al), email address, and phone number.
- Customer support information
- Purpose of collection: to provide customer support.
- Source of collection: collected from you
- Disclosure for a business purpose: Shopify, payment gateways, sales channels et. al. as described previously.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site, payment method, order history, communication history.
Minors: The Site is not intended for individuals under the age of 21. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
- We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
| checkout_session_lookup | Used in connection with checkout. | 3w |
| checkout_session_token_<<token>> | Used in connection with checkout. | 3w |
| identity-state | Used in connection with customer authentication. | 24h |
| identity-state-<<token>> | Used in connection with customer authentication. | 24h |
| identity_customer_account_number | Used in connection with customer authentication. | 12w |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
| customer_auth_provider | Shopify analytics. | session |
| customer_auth_session_created_at | Shopify analytics. | session |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
Last updated: 03/02/24